PATIENT RIGHTS & RESPONSIBILITIES  

In caring for the medical problems of patients, Northwest Allied Physicians strives at all times to respect the patient’s individuality, privacy and other rights.  

PATIENT RIGHTS:
1.  The patient will receive medically appropriate care regardless of race, color, creed, sex, national origin, age, handicap or the source of payment for their care.
2.  The patient will receive considerate, respectful care.  Any sort of abuse, including verbal, physical, psychological, sexual and emotional is prohibited.
3.  The patient has the right to obtain from their physician, complete information concerning their diagnosis, treatment, and prognosis in terms the patient can reasonably understand.  The patient may also consult with specialist(s) at their own expense.
4.  The patient has the right to obtain the information necessary to participate in treatment decisions and give informed consent before the start of any procedure.  If the patient does not understand English, they may have an interpreter.
5.  The patient has the right to make an advance directive through a living will or power of attorney or to refuse treatment and to be informed of the medical consequences of their actions.
6.  The patient has the right to representation by a guardian or legally authorized person who can exercise all rights on behalf of the patient.
7.  The patient has the right to know the name and professional status of the physician who coordinates their care and the other individuals who treat them.
8.  All communications about and records pertaining to a patient are confidential, except as required by law or by the patient’s instructions.
9.  The patient has the right to every consideration of their privacy during any discussion, consultation, examination or treatment.
10.  The patient has the right to voice complaints without fear of discrimination or reprisal.  An administrative representative will respond promptly.
11.  The patient may wear religious, other symbolic items, or appropriate clothing as long as they do not interfere with procedures and treatment.
12.  The patient has a right to decide which family members will be involved in their care.  

PATIENT RESPONSIBILITIES:
1.      Provision of Information:  A patient has the responsibility to provide, to the best of their knowledge, accurate and complete information about present complaints, past illnesses, hospitalizations, medications, existing advanced directives, and other matters relating to their health.  The patient has the responsibility to report changes in their condition and whether they clearly understand instructions.
2.      Refusal of Treatment:  The patient is responsible for the outcome of their actions if they refuse treatment or do not follow medical instructions.
3.      Physician Practice Charges:  The patient is responsible for assuring that the financial obligations of their health care are fulfilled promptly.
4.      Physician Practice Rules and Regulations:  The patient is responsible for following physician office rules concerning patient care and conduct.
5.      Respect and Consideration:  The patient is responsible for being considerate of the rights of other patients and physician office personnel.  

COMPLAINTS AND GRIEVANCES:
Northwest Allied Physicians strives to provide the best possible care.  If you feel that you have not received the best care possible, our Complaint Policy provides you with a mechanism to voice your concerns about patient care and safety.  All complaints and concerns are given the utmost attention and courtesy.  

If you have any concerns, questions or complaints about your care or treatment, please let your care provider know.  If you have a complaint, we want to resolve it as soon as possible.  If during your care at Northwest Allied Physicians you have voiced a concern to your care provider and feel it has not been resolved, or if you wish to make a formal complaint, please call one of our managers at 260-2525 during business hours.   

Northwest Allied Physicians, 6180 North Corona Road, Suite 101, Tucson, Az 85704